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Call Center Quality Assurance


Customer satisfaction is an important part of the business today, get it right and your customers will love you if you don't have a lot of trouble ignoring your customers. It can be a development or a break if your customer satisfaction rates are poor. In fact, the primary goal of the entire call center industry is to provide better customer satisfaction. With customers who require support 24 hours a day, it is very important that customer service is of the highest quality.

DK Business Patron, a leading IT- BPO service provider with more than 15 years of experience, offers your customers an unprecedented customer service with end- to- end quality assurance( QA) services. Our quality assurance services at the call center are second to none and we have a significant advantage over our competitors in this respect. With a strong tendency to maintain high quality standards, we provide unparalleled services in the industry. Our employees take care of every call and provide quality customer service at all times.

Call Center Quality - What makes us better then others?

  • At DK Business Patron, quality service is part of our DNA and we are committed to offering the highest standard of customer service.

  • We are a certified company ISO 9001 and 27001, which ensures that strict security measures are in place to keep your data confidential.

  • We comply with high quality standards and processes that have helped us to consistently increase our productivity levels.

  • We receive constructive feedback from our customers, which has helped us to further improve and run processes that meet their requirements.

  • We have an uncompromising hiring policy in which employees must meet our standards of quality. Once they are hired, they must undertake a thorough induction and training program on our security and privacy policies to ensure they comply with our standards of quality.

  • Our highly efficient QC team will analyze all calls made and received by the call center agents for the purpose of analyzing training needs.

Infrastructure

At DK Business Patron, we offer our customers the modern infrastructure that separates us from the rest of our competitors. How we differentiate from the rest:.

  • We offer you an easy to scale and distributed architecture of technology.

  • To ensure business continuity, we incorporate multiple redundancies.

  • We will provide you with a portal to verify all calls for quality purposes.

  • Our witness software enables you to track the performance of our call center agents at any time, anywhere and throughout delivery centres.

  • We have a 100% call recording policy and we provide our customers with a recording of all calls for analysis and research from start to finish.

Transparency and Feedback

We give you full access to our telephone performance records. With your input, we can incorporate these changes and further streamline our processes and provide you with unparalleled customer service.

  • Get access to our database

  • Get detailed analysis reports

  • Get access to data tagged with calls for analysis

  • Get access to any call at anytime

  • Get access to our training and induction call center agents

Bring the quality standards of your call center to the next level with DK Business Patron!

Any Questions? Contact/Call/Email us right away! Get A Quote