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Outbound Call Center Services

Outbound Call Center ServicesAny Business organization looking to expand its business and increase the number of sales must have an outbound call center. While keeping the costs in check Outbound contact centers help companies to get in touch with their clients. The main purpose of a call center is to cater to its customers, and it is therefore important that companies analyze their needs before hiring an experienced call center service provider for outbound operations.
DK Business Patron is a leading provider of outbound BPO services catering to the outbound calling needs of global customers for over a decade. We have an experience of serving clients from different verticals and domains with complete satisfaction.

What Do Outbound Call Center Services Cover?

Agents making calls to existing and potential customers are mainly consisted by Outbound Call Centers and the calls are meant to increase your sales, follow-up your mailings, test unknown markets, develop good customer relationships and make your business a success.
Many of the companies make use of outbound contact centers to make their potential and existing customers aware of their products and services. When a sale of the product or service is achieved by making an outbound call it is referred to as an outbound sale.


What are the Outbound Call Center Services Offered by DK Business Patron?

When you Outsource outbound contact center services to DK Business Patron, our team helps you increase your sales, follow-up your mails, test unknown markets, develop good customer relationships and make your business a success by cold calling. Some of the key services we offer include -

  • Lead Generation Services
  • Warm Calling/Existing Clients/Referrals
  • Appointment Setting Services
  • Product/Service Promotion
  • Market Intelligence Services
  • Mortgage Lead Generation
  • CATI
  • Tele Surveys
  • Direct Mail Follow-up Services
  • Information Gathering
  • Customer Satisfaction Surveys
  • Welcome Call
  • Telesales & Customer Acquisition
  • Debt Collection Services
  • Service Satisfaction Follow-ups
  • Sales Verification
  • Direct Sales
  • Market Research & Surveys
  • Sales Lead Follow-up
  • E-mail Follow Up
  • Customer Loyalty Programs
  • Debt Collection

What is Inbound and Outbound Call Center?

Many people don’t know the difference between inbound and outbound call centers. The main difference between inbound and outbound contact centers is very much simple and is listed here -

  • Inbound - In an inbound call center, agents will be handling calls from customers who are trying to get assistance regarding any of the products or services
  • Outbound - In an outbound contact center, the agents will usually call the customer and provide them with the required information about the products or services or any other kind of support
  • It is very much important that the companies must be aware and decide what kind of call center they wish to be in order to implement and plan systems for your call center. Understanding what is BPO inbound and outbound contact center is of utmost importance before embarking on the journey of setting up a call center. DK Business Patron can help you set up a successful contact center for all your sales requirements.

    Why Should I Outsource Outbound Call Center Services to DKBP?

    When you choose DK Business Patron as your outbound contact center outsourcing partner, you can benefit from efficient outbound call center solutions. We will first gain understanding about your business requirements, target market, and proposition before providing outbound services. This analysis enables us to provide reliable and efficient services that can increase your business value. Some of the key reasons for you to choose us include –

    • Affordable Call Center Services
    • We follow the best call center practices and can provide you with highly affordable outbound sales call center services.
    • Best Infrastructure
    • We have access to the best infrastructure which enables us to provide the best-quality call center services to global clients.
    • Use of Latest Tools
    • We make use of some of the latest tools and technologies to deliver call center services
    • Data Security
    • We have stringent data security and confidentiality agreements in place which ensure that all your and customer data is completely safe with us.
    • Multichannel Capabilities
    • We have the required skills and expertise to provide clients with contact center services using multiple channels.
    • ISO Certified Processes
    • All our call center processes are ISO certified and we follow only industry standard guidelines while providing our call center services.
    • Multilingual Capabilities
    • We have a team of call center agents who are well-versed with multiple languages and can cater to call center requests in more than one language.
    • 24*7 Outbound Call Center Services
    • We have the capability to provide services at all times of the day through our multiple delivery centers spread across the globe.

    DK Business Patron have 15 Years of experience in the call center industry and are capable of understanding every little requirement of running a successful call center. Our services add value to your business by easily generating leads and hence helping you to increase your revenues manifold. Our team is trained to cater to customers from different backgrounds, regions, cultures, and in multiple languages.

    If you are looking for a reliable, effective, multi-lingual, and cost-effective outbound BPO service provider, then you have come to the right place. Get in touch with us today!

    Any Questions? Contact/Call/Email us right away! Get A Quote