Help Desk is a service provided by the agents who assists, guides, troubleshoots and offers solutions to computer problems and IT related products. Help desks have quite a lot of responsibilities and functions. They supply users with vital information on computer issues and queries. The help desk in call centers not only provide the technical answers but also evaluate the problem. Helpdesk is indeed a very important part of each company as it is essential to help and support the clients and customers in all possible ways. Keeping customers happy is one of the most important objectives of the company. Having an excellent help desk service can resolve any inquiries hence the first step to keep them loyal to the company. Put in place some form of service level management by establishing the services provided by your helpdesk or service desk and aligning your IT provision more closely with the broader requirements of the business. The following guidelines should hopefully prove a useful starting point. Audit your current practices, establish service level management, learn from your mistakes, don’t give up ownership, consider self-service solutions and Demand more from your technology vendor etc.
Our time-tested and skillfully rendered IT helpdesk and maintenance services are offered instantly upon demand, thereby ensuring the seamless functioning and smooth workflow in busy organizations. Our exposure to global standards and practices enables us to provide timely protection and support to your IT infrastructure, and we leverage the best IT helpdesk software to provide you the following value-added benefits -
• A single point of contact for any IT issues ensures all problems are attended to as soon as possible
• Reliable security and confidentiality features for a safe working environment
• Unique services perfectly aligned with your business needs
• Quick and cost-effective IT support solutions
• Voice based, web and electronic IT support for multiple platforms
• Extensive reporting features including daily reports, as per your requirement
At DKBP, we effectively manage your vendor requirements, maintenance costs and the stability of your IT infrastructure with extreme dedication, allowing you to benefit from a substantial ROI for your business.
We provide you with expert infrastructure management services and technologically advanced tools to keep your employees productive while we take care of the backend IT requirements, helping you sail smoothly through interruptions and rectifying all IT related problems.