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Survey process over telephone has great significance in outbound call Centre outsourcing services as they performed to know the percentage customer satisfaction about the process or products. These surveys benefit the companies so as to improve their business by obtaining the customer's feedback, to research the demands and enhance their offerings such that they satisfy the customer's needs and ultimately profit their business. They also carry out survey process to analyze the customer needs and for advertising / marketing purposes. Before you can even think about responses, you need to make sure the survey invitation is reaching potential respondents, which is not always a sure thing when using email as your distribution source.
After all of the careful consideration you took in creating your survey, the last thing you want is for recipients to miss your email invitation due to spam blockers and lousy subject lines. When building body copy and subject lines, The idea here is to grab their attention and then get them to open the email. Using words like “need your feedback”, “value your input”, and “requesting your help” are good ways to make “survey” sound less bland. Importance of the survey and how their response will benefit them directly. A simple, your response is important to us is not specific enough. Your survey response will directly impact how we create processes and checklists for our customer service staff to ensure you can be 100% satisfied.

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